Refund policy

Returns and Refunds

Please double-check your order details, including size, design, and quantity, before finalizing your purchase. Due to our fast processing times, we are unable to accept returns or exchanges for incorrect selections like item type, size, or design.

If you make a mistake, you have a 6-hour window from the time of order placement to cancel and reorder. If you have any questions before placing your order, feel free to reach out to us to ensure your satisfaction.

Order Cancellations

You may cancel your order within 6 hours of placing it. After this time, your order may already be in processing or on its way. A cancellation fee of 10% of the total order amount will be applied. To cancel, please email us at support@pawvie.com.

Return Policy

You have 90 days from the delivery date to return an item. After this period, returns will not be accepted, and refunds will not be issued.

Return Eligibility Criteria

  • The item is damaged or defective
  • You received an item that differs from your order
  • Incorrect size or material was sent
  • A wrong product was delivered
  • The product description does not match the received item

Return Item Condition

  • Must be in its original condition and packaging
  • Cannot be worn, washed, or altered
  • Defects must be due to our mistake
  • Original tags must remain intact
  • Minor issues like stray threads are not eligible

Refund Requirements

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Procedure

Please send your refund request and all necessary documentation to support@pawvie.com.
Our Customer Service team will review and respond within 2-3 business days. Make sure email notifications are enabled.
We will provide instructions based on your case. Refunds will be processed only after confirming eligibility for return.

Return Shipping Costs

Customers are responsible for return shipping fees, which will not be deducted from the refund.

Refund Processing Time

Once we receive your return, please allow up to 2 business days for processing. You will be notified via email, and a full refund, including original shipping costs, will be issued.

Waiting for Your Refund?

  • Double-check your bank account details.
  • Contact your credit card company, as processing times may vary.
  • Refunds typically appear within 10-15 days, depending on your card provider.